We offer different international shipping methods . You can choose your preferred method on the checkout page. The cost of shipping varies based on the shipping method selected. Total Delivery Time = Processing Time(1~3 business days) + Shipping Time. The processing time varies based on the items you buy.

- US/CA/World Wide Free shipping all orders over $89

- US/CA Secured Standard Shipping (Include Tracking)

- International Secured Standard Shipping (Include Tracking)

- DHL Express Secured Standard Shipping (Include Tracking)

Location Estimated Total Time
United States 12-30 business days (usually takes only 10-25 business days)

Canada, Europe 15-40 business days

Australia, New Zealand 15-45 business days

Mexico, Central America, South America 20-60 business days

Middle East (UAE, Saudi Arabia) 20-40 business days

We ship Monday through Friday, excluding weekends and holidays.

The Total time = Production time + Processing time + Shipping time

- Production time: 2-7 business days

- Processing time: 1-3 business days

- Shipping time: from 10-25 business days depends on your chosen shipping option (Standard or Express Shipping)

Note that: A business day means any day except any Saturday, any Sunday or legal holidays
Contact us for more details:
cs@pawlantic.com

The shipping cost varies depending on the shipping destination and the policy of the store such as the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total cost.

Note: Free shipping is calculated on the subtotal after the discount is applied.

Tracking numbers can take 2-5 days to show up in the shipping carrier's system. If the tracking number is still not working within a few days, please contact us at cs@pawlantic.com

Tracking updates can be delayed when the parcel is:

1. Going through local customs clearance procedures

2. At the post office sorting center

3. Held up by uncontrollable factors including, such as labor strikes, bad weather, political issues, etc.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us.

Please send your updated shipping address to support@proudvet365.com 24 hours after you placed your order. If your order is processing and the address needs to be updated we will need to cancel the order and you can place the order again. If the item has already shipped we are unfortunately unable to make any changes.

First off, please try not to!

However, you can still update your order information (including changing size, color, quantity, or shipping address) if your request is submitted within 24 hours after the order is placed. Please immediately contact us and our team will gladly resolve all of your concerns!

If your order has not arrived after 30 business days (domestic) and 45 business days (international), please contact customer service at cs@pawlantic.com

You can cancel an order within 06 hours from the moment you finish your checkout process. After this time, your order will be immediately sent into production.

Please contact us with your order details. We will cancel your order and provide a full refund.

We cannot cancel orders once the printing process has begun.

Here’s what you’ll need to get started to refund/return a product:

-To arrange for a return please contact us directly for return instructions at 
support@proudvet365.com

-Wait for us in 24-48 hours to get our response

Once we’ve got that already, please follow our instructions

After we have received your return, we directly initiate your refund for the item(s) only. Your refund credit will be issued from 1-3 business days after the item has been received and inspected, 15% of the restocking fee would be deducted from the credit amount.

Note that You will have 7 business days from when you received your order to start the return process. Items must be returned within 30 calendar days from when you received your order for a return to be accepted.

Shipping fees are nonrefundable unless the item is damaged or incorrect. Return shipping costs are Customer responsibility unless the item is damaged or incorrect.

If you have any questions please email cs@pawlantic.com

Thank you!

Possible reasons include:

1. The delivery address that you gave us is incorrect.

2. Someone else has signed for the parcel.

3. The parcel has arrived at your local post office and will be delivered in 1-2 business days.

4. The parcel has been delivered and left in your mailbox.

If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you can not find the package, please contact us.